Metrly Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Metrly (“Metrly,” “we,” “us,” or “our”) governing your access to and use of Metrly websites, the Metrly Console, game-server hosting, related infrastructure, support, and other services we make available (collectively, the “Services”). By creating an account, affirmatively accepting these Terms, or using the Services, you agree to these Terms. If you use the Services for an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

1. Eligibility and accounts

You must be at least 18 years old, or the age of legal majority where you live, and able to form a binding contract. You must provide accurate account information, keep your primary email address current and monitored, protect your credentials and recovery methods, and promptly notify Metrly of suspected unauthorized access. You are responsible for activity performed through your account unless applicable law provides otherwise.

You may not transfer, sell, or share an account in a way that defeats security, billing, sanctions, export-control, or eligibility controls. Metrly may require identity, payment, or authority verification before providing or restoring Services.

2. Services and acceptable use

You may use the Services only for lawful purposes and in accordance with these Terms and any service-specific rules displayed in the Metrly Console. You are responsible for your server configuration, users, content, software, licenses, and activity.

You must not use the Services to:

• violate law, another person’s rights, sanctions, export controls, or a court or government order;
• distribute malware, conduct phishing, credential theft, fraud, unauthorized access, denial-of-service activity, scanning, or attacks;
• host or distribute content that is unlawful, infringing, exploitative, or that facilitates abuse;
• interfere with Metrly, other customers, networks, or infrastructure, or evade resource, security, billing, or moderation controls;
• resell or sublicense the Services unless Metrly has agreed in writing; or
• use software, game content, mods, plugins, or other materials without the rights and licenses required for that use.

We may investigate suspected abuse and may limit, isolate, suspend, or remove affected Services when reasonably necessary to protect customers, Metrly, third parties, or infrastructure; comply with law; prevent harm; or enforce these Terms.

3. Service configuration, availability, and customer data

Service descriptions, supported software, locations, resource options, and technical limits are displayed in the Metrly Console and may change as the platform evolves. Unless Metrly expressly agrees otherwise in writing, the Services are provided without a service-level guarantee. Maintenance, capacity constraints, third-party outages, attacks, software defects, and events outside Metrly’s reasonable control may affect availability.

You retain your rights in content and data you place on the Services. You grant Metrly a limited license to host, copy, transmit, process, back up, and otherwise handle that content and data only as reasonably necessary to provide, secure, support, and administer the Services; comply with law; and enforce these Terms.

You are responsible for maintaining independent copies of data you cannot afford to lose. Metrly-hosted backups and snapshots are part of the Services, are not guaranteed to be error-free or continuously available, and are not a substitute for an independently stored backup.

4. Pricing, usage-based charges, and taxes

Metrly uses usage-based pricing and may also offer other recurring fees disclosed before enrollment. The pricing basis, billing cadence, available credits, and an estimate or range are displayed before the final registration or paid-service enrollment action and in the Metrly Console. Usage-based charges may vary between billing periods. Estimates are planning tools, not spending caps or guaranteed invoice amounts unless Metrly explicitly identifies them as such.

You authorize Metrly and its payment processor to automatically charge your payment method for accrued usage, recurring fees, taxes, adjustments, and other amounts disclosed when you enroll. Usage is aggregated from platform records and billed on the cadence displayed in the Console. You must maintain a valid payment method and sufficient funds. You are responsible for applicable taxes except taxes imposed on Metrly’s net income. If we must collect or remit taxes, they may be added to your charges.

Promotional credits are subject to their displayed eligibility, scope, expiration, and other conditions. Unless required by law, credits have no cash value, are not transferable, and are applied before eligible payment-method charges.

5. Automatic renewal and recurring-billing consent

Paid Services automatically renew until canceled. At enrollment, you separately authorize Metrly to renew the Services and charge your payment method for usage-based charges and other disclosed recurring fees. The amount charged may vary with usage. Metrly will provide a simple electronic cancellation method in the Console for Services enrolled online, subject to any additional rights required by applicable law.

You may withdraw authorization for future charges by canceling the affected Service through its cancellation control in the Metrly Console. Cancellation stops future usage after the cancellation cutoff displayed or confirmed in the Console, but it does not erase charges already incurred, pending final usage, taxes, or another existing balance.

6. Invoices, payment disputes, and refunds

Invoices and payment history are available in the Metrly Console. You must promptly review them and contact support if you believe a charge is incorrect. A payment dispute, card dispute, reversal, or chargeback does not itself cancel a Service or stop an applicable non-payment timeline. We may restrict paid activity while a payment dispute is unresolved.

Except where required by law or expressly stated in a written offer, charges for usage already incurred are non-refundable. If Metrly confirms a billing error, Metrly may issue a correction, credit, or refund as appropriate. Nothing in these Terms limits non-waivable refund, cancellation, or consumer rights.

7. Failed payments, suspension, and deletion

If an automatic payment fails, Metrly will notify you and begin the non-payment timeline at the first failed attempt. Approximately 72 hours after that attempt, affected servers will be powered off and suspended. Seven calendar days after the first failed attempt, unpaid servers and their data will be permanently deleted. Later retries do not restart these deadlines. Paying after deletion restores account billing eligibility but does not recreate deleted servers or data. Exact deadlines are displayed in the Metrly Console.

“Affected servers” means the servers identified in the Metrly Console as subject to the unpaid balance. “Server data” includes server files, world and save data, databases, configuration files, logs, mods, plugins, scheduled tasks, and other data maintained for an affected server. All Metrly-hosted backups and snapshots associated with an affected server are also permanently deleted. Copies you previously exported and stored independently are not affected.

Metrly sends non-payment notices to your primary account email address and displays the deadlines in the Metrly Console. We may use additional channels when available. You are responsible for maintaining a valid, monitored email address. Failure to receive or read a notice does not change the deadlines displayed in the Console except where required by law.

Full payment of all required past-due amounts before deletion cancels pending billing deletion, removes a billing suspension, and restores access to an otherwise eligible server; you may need to power it back on. Pending, partial, disputed, reversed, or later-failed payments do not stop the timeline unless the Console explicitly shows the balance as resolved. A later failed payment may begin a new timeline only after the earlier balance has been fully resolved and the earlier enforcement event has been closed.

Administrative holds are discretionary and are valid only when the Metrly Console displays the hold and revised deadlines. A support conversation, email, or verbal statement alone does not create a hold. Voluntary cancellation and non-payment enforcement are separate processes. A failed payment is not a cancellation request, and cancellation does not erase an existing balance or restart a non-payment deadline.

Enforcement timestamps are calculated and stored in Coordinated Universal Time (UTC). The Console may also show your local time, but the timestamp and time-zone designation displayed for the deadline control.

Server deletion does not delete your Metrly account. Metrly retains account records, invoice and payment history, policy-acceptance records, and security and audit history in accordance with its Privacy Policy, record-retention schedule, and applicable law.

8. Suspension and termination for other reasons

Metrly may suspend or terminate Services for a material breach of these Terms, security risk, abuse, legal requirement, or risk of harm. When reasonably practicable, we will provide notice and an opportunity to cure. Immediate action may be necessary for urgent security, abuse, legal, or infrastructure risks.

You may terminate this agreement by canceling all Services, paying outstanding amounts, and closing your account through available account controls or support. Provisions that by their nature should survive termination—including payment obligations, ownership, disclaimers, liability limits, indemnity, dispute terms, and record-retention provisions—will survive.

9. Third-party services and software

The Services may interoperate with games, software, payment processors, networks, domains, community platforms, or other third-party services. Their terms and privacy practices apply to your use of them. Metrly does not control and is not responsible for third-party services, and does not grant you rights to third-party software or content.

10. Intellectual property and feedback

Metrly and its licensors retain all rights in the Services, software, designs, documentation, trademarks, and other materials Metrly provides, excluding your content and third-party materials. Subject to these Terms, Metrly grants you a limited, revocable, non-exclusive, non-transferable right to use the Services during your paid or otherwise authorized service period.

If you provide feedback, you grant Metrly a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or compensation, provided Metrly does not publicly identify you as its source without permission.

11. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” Metrly disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. Metrly does not warrant uninterrupted or error-free operation, that all vulnerabilities or data loss can be prevented, or that a particular game, mod, plugin, or third-party service will remain compatible.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

12. Limitation of liability

To the fullest extent permitted by law, Metrly and its officers, employees, contractors, affiliates, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, goodwill, or business opportunity; or loss, corruption, or recovery cost of data, even if advised that such harm was possible.

To the fullest extent permitted by law, the aggregate liability of Metrly and those parties for claims arising out of or relating to the Services or these Terms will not exceed the greater of US $100 or the amounts you paid Metrly for the affected Services during the three months before the event giving rise to the claim.

These limitations do not apply to liability that cannot be limited by law, and they apply only to the extent permitted in your jurisdiction.

13. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Metrly and its officers, employees, contractors, affiliates, and suppliers from third-party claims, damages, losses, and reasonable costs arising from your content, your users, your unlawful or infringing use of the Services, or your material breach of these Terms. This obligation does not apply to the extent a claim results from Metrly’s own breach, negligence, or willful misconduct.

14. Changes to these Terms

Metrly may update these Terms prospectively. Each published version has an immutable version identifier, effective date, content hash, and permanent archive URL. For a material change, Metrly will provide advance notice through the primary account email, the Metrly Console, or another reasonable channel before the new version is enforced, unless a shorter period is necessary to comply with law or address an urgent security or abuse risk.

Whether Metrly requests affirmative re-acceptance will depend on the nature of the change and applicable law. Continued use after the effective date may constitute acceptance only where permitted by law. Changes do not retroactively alter accrued charges or completed enforcement events.

15. General terms

These Terms, the Non-Payment Policy, the Privacy Policy, and service-specific terms presented at enrollment are the entire agreement about the Services and supersede prior discussions about the same subject. If there is a conflict, a service-specific term controls for that Service, then these Terms, then an operational policy.

If any provision is unenforceable, it will be enforced to the maximum lawful extent and the rest will remain in effect. Failure to enforce a provision is not a waiver. You may not assign this agreement without Metrly’s written consent; Metrly may assign it as part of a merger, financing, reorganization, sale of assets, or transfer of the relevant business. Neither party is liable for delay caused by events beyond its reasonable control, except that this does not excuse payment obligations already incurred.

These Terms are governed by the law that applies to your transaction without overriding non-waivable rights in your place of residence. Claims may be brought in a court of competent jurisdiction. Nothing here requires arbitration or waives a right to participate in a class or representative action where that waiver would require separate agreement or be prohibited by law.

16. Contact

Questions, billing disputes, notices, and support requests may be submitted through the Support Portal in the Metrly Console or by email to support@metrly.com.